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Dialogflow CX Beginner Tutorial

CX vs ES: Get user first and last names

Can you build this bot in Dialogflow ES?

Flowchart for the ES Bot

Defining the intents

ES Bot Demo

Extending the name system entity

A note about entity annotation

Building the bot in Dialogflow CX

Testing the bot in the simulator

Pros and Cons of Dialogflow CX for this bot

Understanding scope in Dialogflow CX Part 1

Understanding scope in Dialogflow CX Part 2

Flowcharts and Test Cases

Why ES First

Decision Tree Flowchart

Initial Flow

Some Housekeeping Tips

Building the remaining pages

Identifying test Cases

Naming test cases

Running Test cases

Entities and Parameters

Planets Bot: Introduction

Entity Definitions

Original vs Resolved value

Intent vs Session parameters

Session Parameters Intro

Using session params

Keeping track of session parameters

CX Webhooks using Python

Before you start: Ngrok Tutorial

Handling multiple intents in ES Webhooks

Skeletal Code

Webhook Response Object

ngrok setup

Webhook Request Object

Handling getplanetattribute

Handling changesplanet

Sample Code

Reroute conversation flow based on webhook response

Dialogflow CX Slot Filling

What is slot filling?

Defining the slots

Demo of simple slot filling bot

Adding phrase variants

Reprompts

Reprompts with no-match-default

Reprompt to selection

Exiting the slot filling loop on first retry

Exiting the slot filling loop after second retry

Conditional routes with expressions

Introduction to the quiz bot

Start quiz intent

Question 1 Page

Question 2 Page

Question 3 Page

Display Score Page

Scope and the flow start page

Building a Dialogflow CX Custom Integration

4 Layers of a Dialogflow Bot

Set up the bot

Download service account credentials file

Code walkthrough

Why I don't recommend the client library

Defining the custom payload inside Dialogflow CX

Rich responses supported by Zoho SalesIQ

Hosting the middleware code on PythonAnywhere

Hosting the middleware code on Heroku

Hosting the middleware code on Google Cloud

Flask App Sample Code

Exception Handling

DF Chooser Bot Demo

Does a flowchart help when creating a Dialogflow CX bot?

Bot Design Part 1

Bot Design Part 2

Bot Design Part 3

Changing conversation topic

CCAI Vaccine Bot Demo

Start Page Routes

Simple FAQ Routes

Eligibility Flow

Eligibility Flow Conflict Part 1

Eligibility Flow Conflict Part 2

Vaccine Location Flow

Vaccine Location Flow - Testing the agent

System Functions

Introduction

The quiz bot

Text response

Conditional response

Custom Payload

Parameter Presets

Condition Routes

Quickstart Templates

1 Getting a list of inputs from user

2 Initiate conversation from CX

3 Save data to Airtable

4 Basic slot filling

5 Confirm or update user input after slot filling

6 Advanced slot filling

6 Advanced Slot Filling Part 2

7 List and composite entities

8 Get user date of birth

9 Decision Tree Bot

10 Quiz Bot

11 Use Google Sheets as a database

Learn Dialogflow CX

<div class="simple-box-wrapper"><div class="simple-box"><div class="column" flex-size="undefined"><h2>Advanced Chatbot Development with Dialogflow CX</h2><p>Master the art of building sophisticated conversational AI applications using Google's Dialogflow CX platform. This hands-on course takes you from fundamental concepts to advanced implementations through practical, hands on examples.</p><h3>Course Overview</h3><p>Learn to create intelligent chatbots that can handle complex conversations and integrate with external systems. The course covers the complete development lifecycle, focusing on practical implementation and best practices.</p><h3>Key Topics</h3><ul><li>Dialogflow CX fundamentals and comparison with ES</li><li>Entity management and parameter handling</li><li>Webhook development with Python</li><li>Advanced slot-filling and conversation flows</li><li>Custom integrations and exception handling</li><li>System functions and templates</li><li>Integration with external services (Google Sheets, Airtable)</li></ul><h3>Learning Outcomes</h3><p>By completion, you'll be able to:</p><ul><li>Design and implement complex conversational flows using Dialogflow CX</li><li>Integrate with external services and databases</li><li>Deploy and maintain conversational agents</li><li>Build custom platform integrations</li></ul></div></div></div>